Careers

Aardvark Safaris is a vibrant company specialising in organising tailor made holidays in 16 countries throughout Southern and East Africa.

Current vacancy – Sales Assistant

Job outline

A full time position, 9am-5pm based at our offices in Midlothian, a few miles from the Edinburgh bypass.

The Sales Assistant works as administrative support to the Aardvark Safaris sales team to ensure the highest standard of client care and satisfaction. This involves detailed record keeping, liaising with African suppliers, airlines and clients, and general office duties.  Attention to detail is essential.

How to apply

Please send your CV and a short covering letter to alice@aardvarksafaris.com

Requirements for the role

  • Good organisational skills
  • Computer literate – ideally in word, excel and the internet
  • Good written and verbal communication skills
  • Good numerical skills
  • Able to prioritise busy workloads
  • Good interpersonal skills
  • Attention to detail
  • Able to manage confidential information
  • Team player
  • Adaptable
  • Interest in African travel


Responsibilities
 

  • Input and maintenance of client details onto database
  • Assisting sales team with initial client enquiries, including suggestion emails, mailing brochures and checking availability of properties.
  • Checking availability of ground arrangements with African suppliers and flights
  • Placing flight, accommodation details and costs into the database
  • Checking daily currency exchange rates
  • Maintaining accurate paper and electronic records
  • Prioritising workloads during busy periods to best assist the sales and administrative teams
  • Ensuring the client receives all relevant itinerary information, brochures, booking forms and maps, either by post or email
  • Liaising with airlines and other suppliers to reserve flights, accommodation and transfers
  • Talking to clients as delegated by the sales team
  • Cross checking itineraries and costings
  • Cope with strict deadlines
  • Proof reading documents prior to posting or emailing
  • Invoicing clients for deposit payments and monitoring if those payments have been made
  • Assisting the sales team to manage alterations to clients’ itineraries after booking
  • Assisting sales team with the final checks before the travel packs are sent to the client
  • Informing sales team of returning clients
  • Answering the telephone in the absence of sales team
  • Checking incoming emails in the absence of sales team and actioning appropriately
  • Help sales team when organising exhibitions, shows, trade events etc.
  • Help administrative team when required with final payments, arrangements and making up of final packs
  • General office duties i.e. monitoring stock levels, writing reports/letters, helping with mail drops, updating flight information, accommodation rates, pre-departure information etc.
  • You may be required at times to participate in the Emergency phone rota in the evenings or at weekends.

Experienced Sales Consultants

We are always looking for experienced sales consultants who have had three or more years with a bespoke African and Indian ocean tour operator.  Please get in touch if you are looking to upgrade to Aardvark Safaris!

Company Background

Aardvark was started in 1999 and is privately owned. This means we are completely independent in choosing the camps and countries we promote. Owners Richard Smith and Alice Gully are very much involved running the company, with the help of a great team around them.

Aardvark has two offices in the UK, in Hampshire and the Scottish borders.

We strive to provide our clients with truly exceptional service and holidays which surpass all expectations. Many of our clients return to us year on year, and much of our business comes via word of mouth recommendations. Our staff are key to the very personal service we provide, so we choose only dedicated, passionate professionals to work with us.

Since 1999 we have had numerous newspaper articles praising our holidays to Africa. We have very high levels of customer satisfaction and new sales currently comprise 70% repeat business and word of mouth bookings. We were awarded four stars by AITO in recognition of our responsible tourism policies.

Whether or not we have current vacancies we always have an ear to the ground for great people to join us. Aardvark is known for having some of the most highly trained, professional, passionate and knowledgeable staff in the travel industry. We keep records on file and when we do have jobs to fill, we get in touch with those who’ve expressed an interest – we’d rather be in touch with those who’ve looked at our site and want to work for Aardvark, than those who’ve read an advert in the local paper. Contact us and tell us a bit about yourself and what you think you’d like to do for us.

Life is Good at Aardvark

Any company is only as good as the people who work there. We are proud of our dedicated and knowledgeable team who reflect the values we had when we started Aardvark Safaris. All of our staff are encouraged to contribute to life here at Aardvark and we learn different things from each individual, all of which benefit our clients and the company as a whole. We firmly believe that the more fulfilled people are the better their work will be. The atmosphere in the office is creative, varied, fun and challenging as well as businesslike and focussed. Though we work hard, we always strive to have a good time together too, and despite our growth, we still work together as a small, close-knit team.

Our sales staff travel widely and know in-depth the countries and properties we offer. This means they have all the expertise needed to create the interesting and enjoyable safari holidays our clients expect from us.

The right candidates are offered competitive packages and training to learn all the necessary skills, whether in the sales or administrative side of the business. In some roles there will be the opportunity for extensive African travel. The culture in all our offices is characterised by the staff who work there and we’re always keen to employ a diverse range of people to further enhance this.