Coronavirus – what it means for your holiday

April 1st 2020  |   News  |  by   Richard Smith

1 April update – We are pleased to have been able to repatriate all our clients to the UK, with the last having arrived at Heathrow on Thursday 26th March. We must thank the flexibility of those who were understanding of finishing holidays early or travelling home by an unexpected route. We’d also like to pay tribute to our suppliers who reacted swiftly to rapidly changing circumstances and showed efficient professionalism. We owe them a debt of gratitude.

We are contactable. At the moment, email is the best way to get in touch with us should you need to, as all of our staff is working from home. Our team is in touch with March, April and May travellers.

For those travelling through to the end of May, we are talking to the camps and lodges, as well as international and internal airlines, to see what options we can offer you with regards to postponing your holiday. The information takes time to pull together as we are negotiating with countless individual suppliers with a variety of policies depending on where they are in Africa, which home countries the clients are coming from, and when they are due to travel. While we may want answers regarding postponed holidays, we will be patient with those suppliers who are working from home with more simple set ups than we are used to in the UK.

For those looking to travel in the summer and beyond, we are hopeful that your holidays will go ahead as originally planned and we are keeping up to date with the advice coming from the UK Foreign Office and our suppliers in Africa. We are in uncharted territories but we’ve a wealth of travel industry experience in our offices and on the ground and we are here to help where we can.

Thanks so much for the kind messages from those who’ve been supportive and understanding.


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